Accelerating the Trusted Advisor Journey
Enabling service people to communicate value and close deals
Empowering Service and Sales teams to increase revenues and drive customer loyalty
A programme for teams looking to accelerate the uptake of the Trusted Advisor mindset to increase customer loyalty and revenues.
Companies increasingly realise that if their service people are recognised by customers as ‘Trusted Advisors’, they are able to deliver more value resulting in increased customer loyalty and service sales. With many service people feeling uncomfortable with the idea of selling, the key to success is to give them the confidence and tools to simply talk to their customers in such a way that they make the decisions for themselves. This programme introduces the power of this concept and is the first step in the journey to becoming an expert Trusted Advisor.
Who should be involved
Up to 12 persons per session
How the programme works
Delivered in a face-2-face or virtual environment, the programme covers:
- What is the Trusted Advisor
- Enabling Mindset
- Fix yourself – Language to collaborate
- Fix the Customer – techniques to turn conflict into opportunity
- Fix the Situation – presenting options, delivering more value
On completion attendees will
- Understand their role in the Trusted Advisor relationship
- Understand how to create trust with the customer
- Begin to use language that drives collaboration
- Have a basic tool for managing through conflict and difficult situations
- Be able to present options to the customer with a clear and compelling rational
Interested, contact us at [email protected] for a review of your needs and budget.
Download our information sheet
View our presentation