Service Leaders NetworkTM
Collaborate to Compete
A Subscription-based Peer-2-Peer Community
SLN Summit 30/11/2023
For Senior Service Leaders and Managers
- Grow Service revenue, earnings, and customer loyalty
- Drive Service excellence and performance
- Reduce cost through process improvements and digitization
- Discover new profitable Service offerings and innovations
- Develop your people
Collaboration for Value
The Service Leaders Network builds on the exchange of experience and insights as well as collaboration between members in common projects to build stronger capabilities and knowledge among participants, drive performance, master challenges and solve problems.
At its heart are “Experience Exchange” workshops -key for members to make the most out of each others’ expertise, experience, and insights. “Collaborative Projects” -projects undertaken by members working together to solve a common problem or enhance performance- are the next step and involve co-development or application of tools and methods and sharing of results.
Companies collaborating on such projects are non-competing and sign confidentiality agreements. Not only do exchange and collaboration enhance individual performance. But with the right facilitation and guidance the business outcomes usually far exceed what would have been accomplished by members working on their own -while the costs are far lower -thus ensuring returns that are a multiple of the required investment.
And the Service Leaders Network offers further benefits: It provides access to benchmarking exercises, and it unlocks a growing knowledge base of research and best-practice methodologies. It provides opportunities for networking and organizes events with global thought leaders on key service management topics, business and technology trends.
Members also gain fast and easy access to experts and specialists. Whether for problem-solving, fast insights, validation of ideas, business coaching, or training: As and when it is required.