Driving World Class Industrial Service
We help industrial companies create world-class service businessess to beat the competition. We work across many sectors to craft new strategies and innovative business models, optimize operations, drive preformance and technology adoption, and help execute organizational transformation. Our workshops and training programs empower service leaders, managers, sales and technical personnel from all over the world.
Who we are
Our partners and associates combine many years of managerial, consulting and technical experience, most are recognized leaders in their fields. We speak the language of our clients and have shared the challenges and opportunities they face.
We work globally across various industries and offer consulting solutions, market and business research, training, and business execution support. We also operate the Service Leaders Network, a subscription-based service providing experience and knowledge sharing as well as collaborative problem-solving to senior managers and practitioners in our field. We work closely with our clients to make services a cornerstone of their success.
Services, in particular after sales services, provide a strategic anchor for many companies in diverse industries, aiming at a mix of maximizing customer loyalty and retention, generating additional revenues and profits from the installed base and defending against lower cost competitors.
Now, however, technology is driving powerful shifts, fragmenting demand, transforming how companies operate and interact with customers, while enabling entirely new business models and product/service offerings. Products, in fact, increasingly defined by the outcomes they achieve and the data they generate, are increasingly becoming services.
We help our clients leverage services to gain competitive advantage, achieve critical business objectives and improve their business. We do this through our skills and expertise and strive to make a tangible contribution to their success.
We bring together capabilities covering most aspects of service businesses in industrial environments, from strategy and business model engineering, to technology and operations. We are experts in after-sales services, industrial asset management as practiced by vendors and we can help you drive outcome based initiatives and long term contracts.