Technology solutions are increasingly indispensable, not only for competitive advantage, but even for playing the game in service businesses. However the fast pace of change can be confusing for many organisations and the return on investment on projects and applications uncertain. A desire to avoid large, expensive big bang approaches to technology makes many companies very cautious in this area, yet the pressure to invest to avoid disruption in their markets and industries is increasing. When it comes to technology the price of inaction can be very high.
We help clients analyze and understand the implications of technological change for their industry and examine and conceptualize their specific technology needs, based on their business strategic and operational objectives; We then help them deploy technology to address these needs, including basic systems design, selection of systems and vendors and client side project management of implementation and follow through. We also support our clients in redesigning business process and bringing about the necessary changes in organization and operating mindsets.
We work across the entire organization and diverse business models, front-end to back-end, from sales and marketing to the field or shop-floor, after sales services for widely dispersed installed bases and asset or major contract management. But our involvement does not stop here: We then help our clients utilize the deployed technology to maximum benefit, sweat both the assets and the data to derive insights and drive action to improve market success and operating perfromance.
Key focus areas:
- Service Management Systems
- Remote Services
- Augmented Reality
- Knowledge Management
- Internet of Things (IoT)
- AI and Machine Learning for Service and Asset Management Applications