-30 November 2023-
NH Hotel Frankfurt Airport West, Germany.
Service Leaders Network
The Service Leaders Network builds on the exchange of experience and insights as well as collaboration between members in common projects to build stronger capabilities and knowledge among participants, drive performance, master challenges and solve problems.
For existing SLN members, the Summit is an opportunity to pick up on some of the discussions you started in earlier SLN events, to share experiences on current challenges and to define how you want the SLN to work and the topics of interest going forward.
For newcomers, it is an opportunity to understand how the SLN works, to gain insight into current challenges facing service leaders around Europe and beyond, to listen to and question experts and to network with colleagues.
Additionally, the goal of the Summit is for members to set the agenda for the Service Leaders network for the coming 12 months for Collaboration Projects and SLN Experience Exchanges.
Attendees have the opportunity to help co-design the services and operating process of the network, so that they ensure that it works best for them and their requirements.
The atmosphere is open, friendly and confidential and vigorous debate is encouraged.
The SLN Summit is held once per year. If you would like to receive more information or would like to register for the event please fill in the form below.
Participation fee: 500 EUR
Focus and Topics
- How to use machine learning with vast amounts of data contained in field service reports to not only improve effectivesness and productivity of field services but also to improve product quality and and identify new customer needs and trends. The speaker is Enrico de Stasio, head of Corporate Quality, Lean and IT at Endress+Hauser. Enrico and his team have developed an interesting tool and methodology to do this.
- How to articulate and integrate the Total Cost of Ownership (TCO) concept into service sales approaches and programs. Si2 has found that understanding TCO through the product lifecycle is increasingly recognized as a key capability service leaders must develop in order to drive sales and customer success. Nevertheless, many struggle with how to employ TCO arguments to improve sales outcomes. This facilitated discussion aiming to enable participants to actively develop their own ideas with peers and experts.
- Other priorities for the next 12 months.
The Summit style will be a flexible & informal workshop format with the following proposed agenda. If you would like amendments or to include some specific points, please let us know.
8.30 Coffee and networking: chance to get acquainted to attendees and meet old friends
9.00 Welcome: Objective, attendee expectations and agenda
9.30 Discussion – what is on your minds. Brainstorm key challenges you need to address in the coming 12 months. Collect, review and group ideas
11.00 ‘Why and how to use Artifical Intelligence (AI) for daily analysis of service technicians’ reports’ – A presentation and discussion with Ing. Enrico De Stasio, Head of Corporate Quality, Lean and IT at Endress + Hauser.
Every day hundreds of service reports are generated by technicians that contain valuable data that can be used to improve product quality, identify new customer needs and trends and much more. Over the last few years, Enrico and his team have developed and implemented a service report and evaluation tool based on AI technologies. This is a great opportunity to hear from an expert how advanced analytics are being deployed to transform the use of data in service businesses.
12.00 Morning review / Plan for the afternoon
12.30 Lunch & Networking
13.45 Going beyond Total Cost of Ownership to deliver Customer Success
Si2 has found that understanding Total Cost of Ownership (TCO) through the Product Lifecycle is increasingly recognized as a key capability service leaders must develop in order to drive sales and customer success. However, may struggle to articulare the power of TCO and how to integrate it into their service value sales programs. This facilitated discussion will enable you to actively develop your own ideas with peers and experts.
14.30 Identify your Priorities: Based on the morning’s discussion identify your priorities for the next 12 months
15.00 How can the SLN help you with these challenges? What support can provide most value? How should it be structured given the experiences we have had with SLN Collaboration Projects and Experience exchanges?
15.30 Next steps and projects. Agree the program for the next 12 months
16.30 Report out and summarise actions
Register for the SLN Summit
Further information on the venue and the logistics will be sent to you after registration.