Profitable long term growth comes from having the right people in the right place at the right time.’ Technology although important, usually plays a secondary role.
How to successfully implement the Trusted Advisor methodology: Case Study Pitney Bowes UK
To maximize profit over the product lifecycle service and sales teams must work together
Purpose, People and Process is the focus of most service professionals when implementing data-driven solutions
Focusing on Pupose, People and Process is key to implementing data-driven solutions in service organizations.
Si2’s Nick Frank interviews Dave Gordon on the service transformation journey he has been on with Rolls Royce Defence’s business.